Assistant Facility Manager

Amsterdam | Assistant Facility Management | Integrated Facility Management | Vendor Management | 1044978

Your New Role

The AFM reports to the EMEA Senior Facilities Manager (SFM) and also supports the Global Customer Experience (CEX) Director in leading a team or vendor group in managing the tactical delivery of Facilities Service for the assigned property portfolio and is the primary point of contact for the key stakeholders and / or client.

The role will involve being a member of the Management Team with total responsibility for the Customer and Facilities Experience within Amsterdam, Copenhagen Offices, and potentially other satellite offices. The AFM should support the preparation and management of site budgets, maintenance and operations, contract services, purchasing supplies, occupancy services, helpdesk and security policy compliance. Deliverable in local language and English.
The AFM needs to demonstrate and instil a culture that promotes core values of Teamwork, Excellence and Ethics.

People Management
➢ Manage and coach the team while encouraging an environment that supports teamwork, co-operation and performance excellence
➢ Lead by example and be confident in influencing decisions and senior stakeholder teams

Client/Stakeholder Management
➢ Deliver excellent customer service to meet or exceed on-site client’s expectations.
➢ Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.

Procurement & Vendor Management
➢ Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
➢ Ensure vendor KPI’s and SLA’s are consistently achieved through periodic reporting and management meetings.

Contracts Management
➢ Ensure that all contracts are professionally delivered at the right cost and in line with our Code of Ethics.
➢ Continually assess contracts to ensure best value delivered to the client.

Finance Management / Cost Control / Profitability
➢ Assist in ensuring that the site’s financial operations are meeting targets and control requirements.
➢ Manage the finance process from conception, approval, delivery, sign off and verification to ensure they are completed within a timely manner and to an acceptable standard.

Health & Safety Management
➢ Implement and manage safety procedures to ensure the provision of a safe working environment.
➢ Ensure compliance with statutory regulations on fire and health and safety standards.

Site Operations Management
➢ Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
➢ Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.

Risk Management
➢ Assist in the implementation and management of a property risk management program.
➢ Support the implementation and monitoring of disaster recovering and business continuity plans.

Compliance / Reporting
➢ Support compliance with our minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
➢ Carry out audits and inspections in line with business management systems and standard processes and ensure the actions database is updated on a regular basis.

Your Profile

You need to be able to demonstrate the following skills and experience:
➢ Experienced in facilities, property management, hospitality or related field
➢ Have competent Quality, Health, Safety and Environment skills to support implementation of soft service requirements, ideally with a recognised certification
➢ Able to demonstrate knowledge of local health and occupational safety requirements
➢ Experienced in dealing with facilities and vendor management for specialized services
➢ Able to demonstrate capacity to understand and interpret commercial contracts
➢ Confident in budget management and financial analysis
➢ The ability to effectively deal with stressful situations
➢ Able to demonstrate superior people and contractor management skills
➢ A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language).

About The Organisation

We, along with our subsidiaries and affiliates, are a leading global provider of property and investment management services. We take seriously our responsibility to protect the personal information provided to us. In general, the personal information we collect from you is for processing in connection with our recruitment process. We strive to keep your personal information secure with an appropriate level of security and retain it for as long as we need it for legitimate business or legal reasons. We will then dispose of it safely and securely.

Primary and Secondary Benefits
Good primary and secondary benefits
Vacations days

Apply Directly To this Vacancy
Are you interested in this vacancy as Assistant Facility Manager? Then click 'Apply' and send us an up-to-date CV by calling Rudi Nefkens at +31 6 12099902. If this vacancy is not exactly what you are looking for, but you are looking for another position, please contact us to discuss your career options #1044978
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Job Type
Property & Real Estate
Facilities Management
Based on experience

Talk to a consultant

Talk to Rudi Nefkens, the specialist consultant managing this position, located in Amsterdam
Hays Amsterdam, H.J.E. Wenckebachweg 210

Telephone: 0612099902