Company

The company is a leading global engineering material solutions provider. It brings together two highly complementary established players – DSM Engineering Materials and Lanxess High Performance Materials. Through innovation and market leading sustainable products, the company makes ideas come to life and drives progress for a better and more environmentally friendly world.

Do you want to join a truly new and unique business?

We are looking for a full-time Customer Service Representative (CSR). The CSR is responsible for day-to-day order management, including activities like processing intake of customer orders, master data maintenance, timely handling of order blocks, managing back-orders and monitoring material allocation. In this position, you are the first point of contact for our customers and close cooperation is required with several internal stakeholders, like Account Management and Demand Planning, to ensure high level service and complete and timely delivery to our customers.

Main tasks for this position

· Processing incoming orders and handling of order changes

· Managing back-orders

· Monitoring of order blocks and ensuring timely release

· Customer master data maintenance

· First point of contact for both customers and various internal stakeholders, like Account Management, in case of order requests or related questions

Location Geleen, the Netherlands will be the main location for this position.

Who are we looking for?

We are looking for an enthusiastic applicant with an HBO or bachelor’s degree in supply chain management, Business studies or similar studies. A truly committed person with a powerful can-do mentality and customer focus. A demonstrated job history in Customer Service or Logistics is preferred. Moreover, he or she needs to have experience of working with SAP and possess strong communication skills. Proper English language skills are required, any additional European language would be a pre