Field Service Engineer II

Customer Experience

Hays Poland Center of Excellence sp.z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 14426.

Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will achieve revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key Responsibilities

  • Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision.
  • Follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering/Service teams.
  • Lead continuous improvement initiatives in the field to quickly fix any difficulties relating to delivery and installation/servicing of proper equipment.
  • Responsible for training the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.


  • Bachelors/ Associate’s in Engineering or related field or, in lieu of a degree.
  • MTS+/HTS Diploma withMinimum of 5 years’ experience in electrical/instrumentation/industrial controls.
  • English and Dutch language fluency is a must have.


  • Previous industry experience.
  • Previous technical/installation experience.
  • Previous customer service experience.
  • Good written and oral communication.
  • F luency in English language.
  • Ability to follow instructions and identify mistakes.
  • Bachelor's degree or technical/professional certificate.
  • Experience with Electrical troubleshooting techniques preferred.
  • Knowledge of concepts of Process Control preferred.
  • High level of skills required for problem resolution.
  • Capable of performing preventative/corrective maintenance.
  • Capable of writing, reviewing, and / or editing various types of technical reports.
  • Able to conduct formal meetings with customer management personal as requested.
  • Networking experience desired in IT disciplines.
  • If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Klikněte zde pro přístup k zásadám o ochraně osobních údajů Hays. Zde získáte detailní informace o tom, jak používáme a chráníme vaše osobní data a jaká jsou vaše související práva.


Techniek & Internet
Área de especialidade
Based on experience

Fale com um Consultor

Fale com Maksymilian Szczypior, o consultor especializado responsável por esta vaga,, localizado em Amsterdam
Hays Amsterdam, H.J.E. Wenckebachweg 210

Telefone: +31132062031