Product Owner (Field Services)

Product Owner | Field Services Management | Delivery Support | Digital Customer Improvement | Oracle
Hays advertises this vacancy on behalf of our clients.
Your new role
Within Delivery Support we are looking for a Product Owner Field Service Management. We are looking for someone with vision, humour, affinity with digitalization and attention to people. Someone who not only puts functionalities live, but also ensures that your idea ultimately leads to a business result: An automated planning system that makes our colleagues in the field and our customers happy.

Why?
Delivery Support is the face of the client at the customer's home and business. We carry out work for the consumer market, business market and wholesale parties. Every day, more than 1000 technicians and more than 200 back office employees make a difference by helping customers connect their products and solve problems. We help customers and work effectively and with pleasure with our other customer channels.

Where?
Combination of working from home and at the office. This team is located at Amersfoort location (less than a 3-minute walk from the metro station). We work hybrid. You can of course also choose to work from other locations of our client.


Your role as..

This vacancy is about the PO Field Service Management role. We are currently in the process of replacing our current planning system 'Lotte' with Oracle Field Service. In the current planning, we could go live with this platform in early 2023. Together with Inplanning (scheduling tool) and Anaplan (Capacity Planning & Forecasting), this is part of the 'product' Field Service Management. At the start of the roll-out, we will set up a virtual roll-out team together with Data-Office, Technology Solutions, Customer Knowledge and of course colleagues within Customer Delivery (Mechanics organisation). As a Product Owner you are responsible for this virtual team with the aim of a good roll out that makes our colleagues and customers happy. In addition, we work closely with our Data and IT partners at TDO, the colleagues from the customer journey teams within Customer Propositions & Value and Customer Omnichannel Operations, because only together can we make processes simpler and more customer-friendly.

Together with the roll-out team, you will build our future organisation in which a Center Of Excellence will be built. We are currently still in the design phase of this organisation, so we are especially curious about your creative ideas to make our improvement organisation even better and more fun.

Your biggest Impact
Digital Customer Improvement is the driving force behind the digital customer operation.
• We develop digital tools and resources that the technicians use every day
• Help improve planning by leveraging data insights and new digital resources
• Make the customer journeys running through our organisation increasingly digital

What you bring:
We are looking for someone with vision, humour, affinity with digitization and attention to people. Someone who not only puts functionalities live, but also ensures that your idea ultimately leads to business results: A digital solution that works better and faster, which makes our colleagues and customers happy.
In addition, we find the following important:
• Good communication skills, `spider in the web', between operations, processes, data and IT
• WO thinking and working level
• Attention to the colleagues we support
• Independent: you can prioritise well and you have a proactive and enthusiastic attitude
• You won't let go until you've made a difference
• You are able to lead a project/virtual team
• You determine the spearheads for the short and medium term
• You initiate and manage integral improvement processes
• Analyses customer/user needs. Identifies current and future technological developments and translates these into the product vision.
• Ensures ongoing communication with stakeholders and anticipates customer needs using new technology.
• You work closely with relevant parties within our clients company.
• You are able to describe the value of the desired change And most importantly, be yourself! Your talents and development goals are given the space so that we can be successful together.

What you'll get in return
• A gross monthly salary of a minimum of €4,563 and a maximum of €6,642 depending on your work experience • A 37-hour work week
• Option to choose time up to 40 hours a week, plus 8.5% gross salary
• A supplement of 10.5% of your gross monthly salary
• A variable bonus scheme of 9% belonging scale ..
• An annual individual and collective increase from our clients Collective Labor Agreement
• A mobile phone and laptop
• Participate in the new way of working (working where and when you want)
• Home workshop to optimally set up your workplace at home.
• 50% discount on our clients products and services
• A travel allowance.
• Excellent pension conditions
• Good career development and training opportunities and a personal training budget of €1,500.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1044994
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Summary

Job Type
Permanent
Industry
Telecom
Location
The Randstad
Specialism
Facilities Management
Pay
Strong Compensation Package
Ref:
1044994

Talk to a consultant

Talk to Peter James Daly, the specialist consultant managing this position, located in Amsterdam
Hays Amsterdam, H.J.E. Wenckebachweg 210

Telephone: 0625482501