Customer Service Representative ID 1350

Business Analyst Finance, Nijmegen The Netherlands

You are going to be part of
the global sales operations team operating from the Ampleon headquarters based in Nijmegen.

A look into the life of a Customer Service Representative
Your focus will be on Channel customers in EMEA and AMEC. You will be a linking pin between the assigned customers and Ampleon internal teams regarding component supply, order intake, and accounts receivables

Your main tasks and responsibilities:
  • Intermediary for customers with internal departments (a.o. Sales, Technical Services, Production, Transport Planning) in order to:
  • Manage daily inquiries regarding orders & delivery status, track & trace, logistics configurations, stock availability
  • Keeping customers informed, setting and following up on commitments especially for critical part items to ensure customers' productions run smoothly
  • Open order book reporting
  • approved NPI/sample invoicing and seeing through till completion
  • Creating delivery note orders and following up on their logistics status
  • Expedite urgent and delayed shipments to customer’s premises
  • Promptly resolve customer complaints, return, invoice, and stock reconciliation.
  • Order Management
  • order placement, validating orders, and/or allocation for products based on forecast & Policies
  • Control SAP for customer service and planning execution; (including product allocation)
  • Customer Master data validation
  • Plan, communicate and adjust customer order book and forecast requirements to fulfill new design-ins, design version changes, and end-of-life
  • Drives customer KPIs and balances with Ampleons goals/interests
  • Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, promotion of product availability, and driving fast and positive responses to un-forecast/off-contract inquiries from customers
  • Supporting role in QBRs,
  • keeps track of and performs regular face-to-face business reviews with counterparts at all key customers to review a.o. performance, order coverage, review lead times, and forecast and resolve supply issues
  • links with the account managers to the relevant departments and supports follow-up.
  • Helps to increase short and long-term demand visibility to improve the FACC and as a consequence supply
  • Identify business process improvement opportunities that optimize efficiency and improve service
  • Support assigned tasks and projects as agreed with the manager

Your profile
  • Bachelors degree
  • 2-5 years of working experience in customer service and or planning, more is a plus
  • Affinity with the customer service role and planning principles and topics (words like Material, Factory, Supply, S&OP, Demand, and Accounts Receivables resonate with you)
  • SAP or other ERP experience is a plus
  • Good written and spoken English
  • Team player, able to work with various departments and teams of which some are not co-located, you will work with different cultures and in different languages daily.
  • Driven individual that continuously wants to develop and learn and goes the additional mile.
  • Strong analytical skills, greatest attention to detail, and accuracy
  • Ability to work under pressure
  • Last but not least, obviously very customer-focused, internal and external

We offer you
  • A position in an international environment with over 35 nationalities working in cross-functional teams
  • A ‘flat’ organization: informal, flexible, no-nonsense, and hands-on
  • A valuable experience to develop yourself
  • A variety of inspiring events throughout the year, such as various technical conferences, sports and family events, and many more
  • As an ambassador of a ‘Great Place to Work’ we also offer employees a variety of secondary benefits. These include:
  • Competitive salary package and bonus program
  • A bicycle plan (tax advantage for bike and accessories)

Are you interested
and do you want to amplify a sustainable future? Join Ampleon! ID 1350 #1045850
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Job type
Nijmegen, the Netherlands

Talk to a consultant

Talk to Johan Huisman, the specialist consultant managing this position, located in Tilburg
Hays Tilburg, Ellen Pankhurststraat 1G

Telephone: +31 6 46891605

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