What's inside this Journal?
Pleasing people
In a world of social media and online reviews, positive interactions with customers are more important than ever. How can it be built into a culture?
Out of sight
Blind recruitment is often touted as the key to addressing unconscious bias. But it also has weaknesses. Find out how it can be used effectively.
Changed reality
Virtual reality technology has been around for decades. Can its potential in the workplace finally be realised?
New Age challenges
Generation Z are now entering the workfoce. With them, they bring new skills and challenges. How can businesses help them adjust?
