11 management skills that will help you become a better leader
Once the immediate tests posed by the pandemic have subsided, leaders will need to be equipped to succeed in a significantly transformed world of work – one in which remote, hybrid and flexible working practices will be the cornerstones of the ‘new normal’.
- Emotional intelligence
- Creative problem-solving
- Critical thinking
- Lifelong learning
- Considered risk-taking
Emotional intelligence might be the most critical of all of the skills needed by leaders in the new era of work. Emotional intelligence – also sometimes called EQ or EI – is the ability to manage our emotions, which enables us to better handle crisis situations. Our EQ also allows us to appreciate and understand the emotions of others. Therefore, the set of social and emotional skills that makes up our EQ will be crucial if leaders are to make the best decisions and build the best relationships possible, amid the constant change, uncertainty and instability of the post-COVID-19 world of work.