Set the standard

Set the Standard - our service standards

We always strive to deliver the best possible service to our clients and candidates. Set the Standard is part of our customer service program.

Set the Standard is designed to give you clear expectations about the level of service you will receive from Hays.

	Understanding your expectations The right person for the right job, that is our mission. Together with our candidates we look at their ambitions and experiences and we make it clear how best to work with us.
	Finding the right opportunities Our consultants are expert within their specialism and know the (local) market. We’ll use our deep industry expertise to find you the most suitable opportunities.
	Valuable advice and guidance We want candidates to excel in their career, so we offer advice and guidance to ensure they are able to represent themselves to the best of their ability.
	Open and honest communication We believe in open and honest communication. We give candidates honest and detailed feedback, even if they were unsuccessful and offer advice to get them up and running for other opportunity
	Taking a long-term view Contact doesn’t stop once we placed a candidate. We offer support and guidance in making the transition and we keep in touch with both candidate as employer to ensure a successful start.